Last updated: [15 Jun 2026)

These terms and conditions apply to all work carried out by Bespoke by Braemar for residential and trade clients. Please read them carefully. By accepting a quotation or signing a client agreement, you agree to be bound by these terms.

1.  About us

Bespoke by Braemar is a bespoke carpentry and joinery business owned and operated by Jordan Lane, trading as Bespoke by Braemar, based in East Sussex, United Kingdom.

bespokebybraemar@gmail.com  |  bespokebybraemar.co.uk  |  07547 227 596


2.  Definitions

• "We", "us" and "our" refers to Bespoke by Braemar

• "You" and "your" refers to the client — the individual or business commissioning the works

• "The works" means the carpentry, joinery and associated services described in the quotation

• "Quotation" means the written quote we provide detailing the scope, price and payment terms for a specific project

• "Agreement" means these terms together with the signed quotation or client agreement form
  

3.  Quotations

All quotations are provided free of charge and are valid for 30 days from the date of issue, unless stated otherwise. After this period, we reserve the right to revise the quoted price.

Quotations are based on the information available at the time of the site visit. If unforeseen conditions are discovered during the works (for example, uneven walls, hidden pipework or structural issues), we will notify you promptly and agree any additional costs in writing before proceeding.

A quotation does not constitute a contract. A contract is formed when you formally accept the quotation in writing (including by email) and we confirm acceptance, or when we begin work with your knowledge and consent.

4.  CAD design

Should your project require CAD design drawings, you will be charged separately for this services. You will be given the opportunity to review and request reasonable amendments at no additional charge.

Once you have approved the design in writing, further amendments may incur additional design fees, which will be agreed with you in advance.

CAD drawings produced by us remain our intellectual property. They are provided for your personal use in connection with the agreed project and may not be passed to a third party without our written permission.

5.  Payment terms

Unless otherwise agreed in writing, the following payment schedule applies to all projects:

• 50% deposit — due on acceptance of the quotation, before design work or material ordering begins

• 50% final balance — due on satisfactory completion of the works
  

We accept payment by bank transfer, cash or online payment. Payment details will be provided on each invoice. Work will not begin, and materials will not be ordered, until the deposit payment has been received and cleared.

Late payment: invoices unpaid after 14 days of the due date may incur interest at 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend works until overdue invoices are settled.

All prices are quoted exclusive of VAT unless stated otherwise. If we become VAT registered during the course of a project, we will notify you and provide updated invoicing accordingly.

6.  Variations and changes to scope

Any changes to the agreed scope of works — whether requested by you or necessitated by unforeseen site conditions — must be agreed in writing before the additional work is carried out. We will issue a variation order setting out the additional cost and any impact on the project timeline.

We will not carry out variation works without your written authorisation. Verbal agreements to vary the works do not bind either party.

7.  Assumptions / Your responsibilities

To enable us to carry out the works effectively, you agree to:

• Provide safe and clear access to the property at the agreed times

• Ensure the work area is cleared of furniture, personal belongings and any hazards before work begins

• Notify us promptly if you become aware of any issue that may affect the works

• Obtain any necessary permissions, consents or approvals (e.g. planning permission, listed building consent, landlord consent) before work begins — this is your responsibility

• Make payments in accordance with the agreed payment schedule

If access is restricted or the work area is not prepared, resulting in delays or additional time on site, we reserve the right to charge for any lost time at our standard day rate.

8.  Materials

Unless otherwise agreed, all materials required to carry out the works will be sourced and supplied by us. Costs for materials are included in the quoted price unless stated as provisional sums.

Where you supply materials, fixtures or fittings, we accept no responsibility for any defects in those materials or for any consequences arising from their use. We reserve the right to refuse to work with materials we consider unsuitable.

Timber and natural materials are subject to natural variation in grain, colour and texture. We will take care to select appropriate materials and discuss any concerns with you, but such variation is inherent to the material and not a defect.

9.  Timescales

Any timescales or completion dates given in the quotation are estimates only. While we make every effort to complete works on time, we do not guarantee completion by any specific date unless this is expressly agreed in writing.

We will not be liable for any delay caused by circumstances beyond our reasonable control, including but not limited to material supply delays, adverse weather conditions, or access issues at the property.

We will keep you informed of any significant delays and their expected impact on the programme.

10.  Workmanship and defects

We warrant that all work will be carried out with reasonable skill and care, using materials of satisfactory quality, in accordance with the Consumer Rights Act 2015.

We provide a 12-month workmanship warranty from the date of practical completion. This covers defects arising from our workmanship. It does not cover:

• Fair wear and tear

• Damage caused by misuse, neglect or accidental damage

• Defects arising from materials you supplied

• Movement, shrinkage or expansion of timber due to changes in humidity or temperature — timber is a natural material and some movement is normal

If you believe there is a defect, please notify us in writing within the warranty period. We will inspect and, if the defect is covered, remedy it at no additional charge.

This warranty is in addition to, and does not affect, your statutory rights.

11.  Liability

We hold public liability insurance and will exercise reasonable care to avoid causing damage to your property during the works. Any accidental damage caused by us will be reported to you immediately.

Our liability to you under this agreement is limited to the total value of the contract for the relevant project. We are not liable for any indirect or consequential losses, including loss of profit, loss of use, or loss of enjoyment.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot be excluded by law.

12.  Cancellation

You may cancel the agreement by giving us written notice. The following terms apply:

• Cancellation before design work or material ordering has begun: your deposit will be refunded in full

• Cancellation after design approval but before manufacture has begun: we will retain a proportion of the deposit to cover design time and costs incurred, which will be confirmed in writing

• Cancellation after manufacture has begun: you will be charged for all work completed and materials ordered to date; we will provide a detailed breakdown. Materials that cannot reasonably be returned to suppliers will be invoiced at cost

We reserve the right to cancel or suspend the agreement if payment is not received in accordance with the agreed schedule, after giving you 7 days' written notice. In such cases, ownership of any materials or work in progress remains with us until full payment is received.

13.  Ownership of materials and work in progress

All materials, components and work in progress remain the property of Bespoke by Braemar until all sums due under the agreement have been paid in full. Risk passes to you on practical completion.

14.  Intellectual property

All CAD drawings, designs, sketches and plans produced by us remain our intellectual property and are protected by copyright. You are granted a personal licence to use them in connection with the agreed project only.

You may not reproduce, share or use our designs for any other purpose, or commission another party to carry out works based on our designs, without our prior written consent.

15.  Dispute resolution

In the event of a dispute, we encourage both parties to attempt to resolve the matter informally in the first instance. Please contact us in writing at bespokebybraemar@gmail.com and we will respond within 10 working days.

If an informal resolution cannot be reached, either party may refer the matter to an independent mediator before pursuing formal legal action. We are willing to engage in mediation in good faith.

These terms are governed by the laws of England and Wales, and any legal proceedings shall be subject to the jurisdiction of the courts of England and Wales.

16.  Website terms of use

The content of our website (bespokebybraemar.co.uk) is provided for general information only. We make no warranties about the accuracy or completeness of the information on the site.

We are not liable for any loss or damage arising from your use of the website or reliance on its content. We reserve the right to modify or withdraw any part of the website at any time without notice.

All content on this website — including text, images, drawings and design — is owned by or licensed to Bespoke by Braemar and may not be reproduced without our permission.

17.  Changes to these terms

We may update these terms from time to time. The version in force at the time you accept a quotation will apply to that project. We encourage you to check this page periodically for updates.

18.  Contact

For any questions about these terms, please contact:

Bespoke by Braemar

Jordan Lane

bespokebybraemar@gmail.com